Refund policy

30-day guarantee If you are not happy with your grinder, you can return it within 30 days of delivery for a refund.

Change of mind Email us at support@pawsoftlyco.com within 30 days of delivery with your order number. We will reply with the return address. The item should be in good condition with all its parts. Return postage is paid by the customer, and we recommend a tracked service, as we cannot refund items lost on the way back to us. Once your return arrives, we refund the price you paid for the item. The original shipping cost is not refunded.

Faulty or damaged items If your item arrives faulty or damaged, or stops working, email us at support@pawsoftlyco.com with your order number and a photo or short video of the problem. We will send you a free replacement or give you a full refund. You do not need to send a faulty item back unless we ask you to.

Refunds Approved refunds go back to your original payment method within 5-10 business days.

Your consumer rights Nothing in this policy limits your rights under the consumer law of your country, including the Australian Consumer Law and Canadian provincial consumer protection laws.